1. What is MON CARBONE payment method?

    We accept PayPal (including credit card) and Stripe payment method. You will be automatically redirected to the secure payment gateway of your choice to complete the payment information?
  1. What forms of payment do you accept?

    We accept major credit cards payment including: MasterCard, VISA, and American Express.
  1. How do I know if I have completed the order purchase?

    You will receive an email to your inbox confirming your payment on the purchase order. In some cases, the email confirmation may arrive to your SPAM box.
  1. How long does it take to process and receive my order?

    We will directly authorize your payment through our payment gateway upon purchase. Orders are generally delivered between 4-6 business days.
  1. Does MON CARBONE ship internationally?

    Yes, we serve worldwide customers offering international express shipping.
  1. How can I track my order?

    You will receive a shipping confirmation email once your order has been dispatched. This email will include the shipping courier information and tracking number necessary to locate your order.
  1. Who is responsible for import duty, VAT or other taxes?

    Customers are responsible for all duties, import taxes, and brokerage fees. These fees are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country. Please check with your local customs agency for details on estimated cost. 
  1. What is MON CARBONE refund policy?

    You may exchange your product within 7 days in its original unopened packaging with an RMA number. Email us your request at order@moncarbone.com whereby a representative will provide you with an RMA number and instructions on returning the product. Please refer to our “Return Policy” for additional details. Refund request will be process per case-by-case basis.
  1. Can I cancel my order?

    Yes, you may cancel your order within 24 hours of placement. If you cancel your order past 24 hours, your cancellation will be treated as a standard return request whereby an associated restocking fee will be assessed. Kindly contact our support team for further assistance. 
  1. How to contact MON CARBONE for other questions & suggestions?

    If you have any questions or suggestions, please feel free to contact us at order@moncarbone.com.
    Available on Monday – Friday from 9:30 am - 6:00 pm (GMT+8).