Shipping & Returns

Shipping

We provide worldwide shipping. International duties and taxes may apply upon receiving the package.
Please note: There may be delayed delivery due to unexpected situation beyond our control, e.g., customs delays, increase in demand, covid-19, etc. We will update you accordingly if any changes occur with your order.

Returns

Please email us your request at order@moncarbone.com whereby a representative will provide you with an instructions on returning the product.

  1. Can I exchange my order for other products?
    Yes, you can exchange products within 7-days after received the product. Please note that you will need to return the product yourself and bear the cost of shipping. We reserve the right to claim compensation for damage to or loss of any product caused during shipment.
  1. What items are non-returnable?
    Products with following conditions, cannot be refunded or returned:
    - Customized products.
    - Pre-order products (with special specification, type or manufactured after the order is made).
    - Product is used, damaged beyond repair, or has missing parts.
  1. What should I do if I receive a faulty or damaged product?
    If you believe that you have received a faulty or damaged item, please contact our Customer Service team at order@moncarbone.com with your order number and images of the item. We'll do our best to help resolve the issue.

  2. What should I do if I received the wrong product?
    Please contact our Customer Service team at order@moncarbone.com with your order number and images of the item. We'll do our best to help resolve the issue.

  3. When will I receive my refund after returning the order?
    Once you ship the item, kindly update us with the tracking number so our team can follow-up accordingly. Next, we will inspect the arrived product for any damages and completion. Once confirmed, it may take up to 3 business days for the refund to be processed. Please note the original duty charges (if any) will not be included in the refund.